**Due to COVID-19 please do not come to the surgery unless advised to do so by a member of our team. Most appointments are now by phone.**

For information on changes to services and why there are no face to face appointments at the moment please click here

 

Can you treat yourself?

Before you call us, please check the self-help guides at NHS Inform. They have clinical advice written and approved by the clinical team at NHS24.

 

Urgent treatment

A doctor is always available to discuss any urgent problem. In the event of a life threatening emergency call 999 for an ambulance.

 

Non Urgent treatment

You can book appointments for the day or in advance by calling 0131 440 0149 between 08:30 and 18:00.

If you have more than one concern/problem it is most helpful to tell the doctor or nurse at the beginning of your consultation. It may be necessary to ask that you make a further appointment(s) to deal with your other concern/problem(s).

The reception staff will ask you the reason for your call so that they can direct you to the right person. This may be a pharmacist, a telephone call with a GP or a face to face appointment with a specialist in the practice e.g. physiotherapy, mental health nurse or blood test. Any information is treated as strictly confidential.

Due to COVID-19 all GP appointments are being triaged over the phone first – if the doctor needs to see you face to face they will arrange this while you are on the phone.

Phone or video consultations - In some instances the GP or Nurse may ask for a video consultation or ask you to email in pictures to the practice. Please do not email pictures without speaking to a GP or nurse first. Find out more about video consultations here.

We are a group practice and you may see any of the doctors. You may wish to see a particular doctor, and if so the receptionist will try to give an appointment with your chosen doctor. Due to appointment availability this may not always be possible.

Appointments are normally 10 minutes. If you think you will need longer please speak to reception staff. Please make a separate appointment for each member of your family.

 

Running late or need to cancel?

If you are running late please phone and we will try our best to accommodate this but this may not always be possible. Please let us know if you need to cancel so we can give your slot to someone else. If you miss 3 appointments in 12 months we may ask that you register with another practice.

 

Essential Home Visits

If you are housebound or too ill to visit the practice you can ask for a home visit from the duty doctor. Please call before 10:00. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

 

Appropriate behaviour

Please remember that we are here to help you. Any violent or abusive behaviour to any of our staff will result in you being removed from our list and you will need to find an alternative GP surgery.

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